PRIVACY & COOKIES
If your website collects customer data, privacy cannot be an afterthought.
A BusinessBuilder website may capture enquiries, bookings or orders. That means the owner needs clear privacy information and appropriate cookie handling rather than a form that silently collects personal data.
Official source: ICO — Privacy notices and cookies for small organisationsExplain the data journey
Customers should be able to understand what information is collected, why it is needed and what happens to it.
Make privacy easy to find
The website should make the privacy notice available at the relevant point instead of burying it in obscure pages.
Treat non-essential cookies separately
Where non-essential cookies are used, BusinessBuilder should prompt the business to configure an appropriate consent experience rather than switching tracking on invisibly.
BUSINESSBUILDER EXAMPLE
A 'Request a quote' form collects name, phone, email and project details. BusinessBuilder can feed that information into the lead record while also making the business address the privacy obligations that come with collecting it.
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