SOLUTION · MISSED LEADS
We get enquiries, but some of them disappear or never get followed up.
The fix is not another inbox. BusinessBuilder needs to turn each enquiry into a visible customer opportunity with an owner, context and next action.
Build around this problemWHAT IT FEELS LIKE NOW
The problem is usually bigger than one missing feature.
Website forms arrive by email and get buried under ordinary messages.
Phone, WhatsApp, referral and social enquiries live in different places.
Nobody can quickly tell which enquiries have not had a reply.
The same customer information is retyped when the quote or booking starts.
WHAT BUSINESSBUILDER SHOULD BUILD
A joined-up response to the problem.
Capture website forms directly as structured enquiries.
Allow quick entry of phone, email and referral leads using the same customer model.
Store source, requested service, owner, status and next action.
Surface stale or high-value enquiries before they become forgotten.
Carry the customer into the quote, proposal, booking or order without duplicate entry.
CONCRETE EXAMPLE
Commercial solar contractor
A facilities manager submits a maintenance request through the website on Friday afternoon. Today that email might sit unnoticed until Monday or later.
1Website enquiry2Lead created3Owner assigned4Qualification5Survey / quote6Won work
RESULT
The enquiry appears immediately with the site, requested service and source attached. If nobody replies within the configured period, the workspace surfaces the missed action rather than hoping somebody remembers the inbox.
THE PRODUCT AREAS THAT HELP